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The following contains useful information and links to useful information that may be benficial to you if you are interested in getting a loan with the help of Fresh Start Finance LTD.


Jump to:

Overview of changes to consumer credit law.

Responsible Lending Code.

Credit Contracts and Consumer Finance Amendment Act 2014.

Fresh Start Finance LTD Forms.


Frequently Asked Questions.


Overview of changes to consumer credit law.


This guide provides an overview of the key changes to consumer credit law, most of which will take effect from 6 June 2015.


View on the Commerce Commission web site.


Download PDF.


Responsible Lending Code.


The Minister of Commerce and Consumer Affairs released the Responsible Lending Code on 17 March 2015. The Code elaborates and offers guidance to lenders on the lender responsibility principles introduced by the Credit Contracts and Consumer Finance Amendment Act 2014. The Code will come into force on 6 June 2015.


View on the Consumer Affairs web site.


Download PDF.



Responsible Lending Code

Credit Contracts and Consumer Finance Amendment Act 2014.



On 6 June 2014, the Credit Contracts and Consumer Finance Amendment Act 2014 (Amendment Act) received Royal assent. The aim of the Amendment Act is to protect vulnerable consumers by requiring creditors to manage credit contracts responsibly.


The key changes include:


  • Lender responsibility principles, supported by guidance in a responsible lending code.

  • New rules about the repossession of consumer goods.

  • Amendments to some of the rules about disclosure.


View on the Parliamentary Counsel Office, New Zealand Legislation web site.



Fresh Start Finance LTD Forms.


The Fresh Start Finance LTD forms are available from our Forms page here, or you can download them directly below:



Frequently Asked Questions.


If we haven't answered the question you have below, don't worry.  You can still contact us directly and we'd be happy to answer any other questions you may have.



1. Do you finance learner license holders?

​Yes, we can do learner driver licence holders and we have several lenders that will look at learner driver licence holders but with different conditions. It’s always better on a restricted or full licence, but we can assist with any licence holders, including overseas licence holders!

2. What other items do I need to support my application?

​You need to provide the following information with all applications:

2 x months worth of proper duplicate bank statements with your name and address on them

1 x copy of your photo driver license

1 x recent payslip

These items help us to help you get a speedy decision on your finance application

3. I am self employed, can you help me?

​Yes, we certainly finance self employed people.  If you have financials for your business that always helps but if not, the above information will suffice in most cases.

4. I have bad credit, can you help me?

Yes, we are happy to look at your application if you have had problems in the past.  Talk to us.  It's our job to help you to get the finance so we can work together to hopefully find a solution. 

5. How long does it take to get an answer?

​We strive to have an answer the same day of receiving the application and information.  The better the information, the faster the process!

6. What if I have been declined elsewhere?

Try us. We have 14 different lending facilities and will certainly do our best to be able to assist you. We can present your application to several different companies by doing only one credit check as well. Whoever you have been declined by, let us know so we can steer you in the correct path.

7. Do you have an office that I can visit?

We are a mobile based company and predominately come to you when your loan has been approved.  We are based in the Greater Wellington Region however can cater to anyone, anywhere in New Zealand.

8. Do you charge for your service?

Yes, as a broker it is standard practice to charge up to 10% of a loan value.  This can be made up from a brokerage fee charged to the client in the contract or via a commission paid to us by the finance company. However we charge $150 per hour with a minimum charge of three hours.

9. Are you registered?

​Yes. Fresh Start Finance LTD are Financial Advice Providers and a member of the independent dispute resolution scheme operated by the Insurance and Financial Services Ombudsman Scheme.

10.  Do I have to buy from a dealer or can I buy privately?

We always recommend that you buy from a Licensed Motor Vehicle Dealer as you are then covered by law by the Consumer Guarantees Act.  However if you wish to purchase privately, we can still organize your finance for you as well.

11. Do you do Mortgage and Home Lending and Caveat Lending?

​We can do Caveat Lending for vehicles and debt consolidation but we are aligned with a Mortgage Company who are able to help.


12.  What is the interest rate?


The interest rates vary from 8.95% through to 24.95%. A medium rate is around 12.95 – 17.95%.


Under new responsible lending code, the interest rates are determined by the clients overall profile however we have listed above the range and a  worst case scenario.  Factors that will be taken into consideration when applying for finance include and are not limited to the following:  A credit check, employment, income and expenditure, type of driver licence held (full/restricted/learners) dependents, other loans etc.


"You deserve a fresh start"


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